If you have a question, please don’t hesitate to contact us to ask! In the meantime, a selection of the questions most frequently asked by our customers, together with the appropriate replies are listed below.

What are your charges?

We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Our current home user rate is charged at £49.50 for the first hour (includes a call out fee), and £20 per 30 minutes thereafter. There is a minimum call out of 1 hour.

Is there a callout fee to pay?

We charge a small callout fee - this is intended only to cover the engineer's fuel costs. It is included in the first hours labour charge (£49.50). If you are located within one of the advertised parishes, the callout fee is waived. 

What happens if the engineer is unable to repair my computer?

In this case, our No-Fix-No-Fee * policy means that there will be nothing to pay at all, not even the callout fee. See our Terms and Conditions for details on this service.

Do you charge for travelling time?

No. We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.

Are your engineers fully qualified?

Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.All engineers are at least MCP qualified.

Which methods of payment do you accept?

We accept payment in cash and by cheque (with guarantee card). You can alos pay online using a debit or credit card. A full receipt will be given. 

Is your work guaranteed?

Our work is fully guaranteed. All components are supplied new and are covered by a full twelve months parts and 30 day labour warranty.

Can I limit the booking to one hours' work?

Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan.

Do you repair laptops?

Yes.

Do you repair printers?

We carry out software related repairs to printers - driver and/or installation problems; however, we do not repair printer hardware failures. we find it is not cost efffective to you, the end user, to do this. However we will consider each case on its own merits.

Do you repair monitors?

Unfortunately, we do not carry out repairs to monitors. For monitor hardware failures, we recommend you to contact the manufacturer or perhaps consult a television repair specialist.

Are there any current job vacancies?

We are always pleased to receive applications from suitably qualified and experienced computer engineers - please send your CV to us at careers@homehelpdesk.co.uk